Privacy Policy

Your trust is important to us 

At Sakura Finetek Europe B.V. and our subsidiaries ("Sakura Finetek", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy ("Policy") explains what personal data we collect, why we collect it, and how we use it when you visit our website, create a MySakura account, register for a webinar, download content, contact us, visit our premises or otherwise interact with us.

The specific subsidiary responsible for processing your personal data as a data controller depends on the country from which you are connecting and how you interact with us. You can find a list of all our locations in the “Contact us” section below, and here.

This Policy also describes your data protection rights, including the right to object to some of the processing which Sakura Finetek carries out. More information about your rights, and how to exercise them, is set out in the “Your choices and rights” section.

Personal data we may collect about you

We may collect the following information from you:

With regard to categories with a (*) these data may be collected from our website by means of cookies, web beacons, and similar technologies. Please see the section “Cookies and Other Tracking Mechanisms” below and our Cookie Policy for more information.

Sometimes, we receive information about you from third parties. In particular:

• Social media platforms (Facebook, LinkedIn, YouTube, and X (formerly known as Twitter)): When you visit our website, social media features and widgets embedded on our pages may automatically collect your IP address and set cookies to function properly. Your interactions with these features are governed by the privacy policy of the relevant platform.
• LinkedIn: When you interact with our LinkedIn company page, we may receive information about you from LinkedIn, such as your name and profile information, to the extent permitted by your LinkedIn privacy settings.

How we use your personal data and the legal basis for this use

We only use the information identified above for the following purposes:

Where we transfer your personal data to

Sakura Finetek is part of the Sakura Group, which has affiliates and service providers located outside the European Economic Area ("EEA"), including in the United States and Japan. As such, your personal data may be transferred to and processed in countries outside the EEA.

Where we transfer personal data to countries that have not been the subject of an adequacy decision by the European Commission, we ensure that appropriate safeguards are in place to protect your personal data. Depending on the recipient, this may be done by way of:

• Standard Contractual Clauses adopted by the European Commission
• Binding Corporate Rules, where our service provider has obtained approval for its own Binding Corporate Rules from a competent supervisory authority (for example, Oracle Fusion, which operates under the Oracle Processor Code)

A copy of the relevant safeguard can be obtained for your review on request by using the contact details below.

Your choices and rights

You have the following rights:

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. In that case you should contact Sakura Finetek as indicated at the bottom of this Policy.

If you have unresolved concerns, you have the right to complain to a data protection authority in the country that you reside in or the country where the alleged infringement took place.

How long do we keep your personal data?

We retain personal data only for as long as is necessary for the purposes for which it was collected. The applicable retention period will depend on the nature of the data and the purpose for which it is processed, as set out in the table above: "How we use your personal data and the legal basis for this use". In certain circumstances, we may be required to retain personal data for a longer period, for example where we are subject to a legal obligation to do so.

Data processed to fulfil a contract is retained for the duration of the contractual relationship and for a period thereafter as required by applicable limitation periods.

Data processed for marketing purposes is retained until you withdraw your consent or opt out, plus a short period to allow us to act upon your request.

Data processed in connection with your MySakura account is retained for as long as your account remains active. If you delete your account, your personal data will be removed from our database.

Data processed in connection with on-demand webinars and webinar feedback is retained for a period of two years from the date of collection, or until you withdraw your consent, whichever is earlier.

Data processed in connection with enquiries and support requests is deleted following final resolution of your request.

Video surveillance recordings are retained for a maximum of five days from the date of recording and are then automatically deleted. Recordings may be kept for a longer period if necessary in connection with a specific incident or investigation.

Our use of cookies and other tracking mechanisms

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our website and services. We may combine this information with other personal data we collect from you. For more information about how we use cookies and similar technologies, and how you can manage your cookie preferences, please see our Cookie Policy.

Changes to this Policy

We may occasionally update this Policy. If we make any changes to this Policy that materially affect our practices with regard to the personal data we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our website.

Contact us

If you have questions about the privacy aspects of our services or would like to make a complaint, please contact us at privacy@sakura.eu. You can also use this email address to inform us about any concerns regarding compliance with our Privacy Policy. 

Your personal data is controlled by Sakura Finetek and its group companies. The list of relevant data controllers and their contact details can be found in the table below: